Payments and Refunds

Payment and currency

Card payments take place on the secure page of the active provider listed below. Do not send us card details or CVV in messages, or enter them in story text or a support form.

Before payment, the item, selected price, and terms are displayed. The final card charge amount and currency appear on the payment page. For payments processed in Ukrainian hryvnias, the internal USD price is converted at the exchange rate shown at checkout. Later exchange rate updates do not change an already created payment amount. The service provider’s prices are .

Adding funds to your balance is an advance payment for the service provider’s own content and services, not a currency purchase. Optional support is a separate payment for access at a price you choose, without additional content or a balance increase. Free access is not submitted for card processing. Automatic recurring charges are not enabled.

Delivery and cancellation

Completed collections are available online after payment confirmation; individual materials are created within the period specified before the order. Delivery is electronic only, without physical shipment or shipping charges. Territorial and format compatibility rules appear in the offer.

You may close the payment page before bank confirmation. If you have already been charged, closing the tab does not reverse the charge: check the status and contact support. Do not pay again solely because a notification is delayed.

Generation cancellation buttons in your account may offer separate, voluntary compensation terms that account for work already completed. These do not replace statutory rights to proper performance, correction of defects, a price reduction, or a refund when the relevant grounds apply.

Non-delivery or defective digital content

If content is not delivered, a file is damaged, or it materially differs from its description or agreed requirements, contact the service provider. Ukraine’s Law “On Digital Content and Digital Services” and other mandatory consumer protection rules apply: depending on the circumstances, remedies include delivery, bringing the content into conformity at no cost, a proportionate price reduction, or termination of the agreement and a refund.

Labeling an item “digital,” starting generation, downloading a file, or making a support payment does not establish an absolute ban on refunds. Not every subjective change in taste constitutes a defect; however, agreed characteristics, availability, and statutory quality requirements remain binding.

Refunds following lawful termination of the agreement or a price reduction are made without undue delay, within the time limits set by applicable law. For cases governed by Article 16 of the Law “On Digital Content and Digital Services,” the deadline is no later than 14 days after the relevant request. We use the original payment method unless the law or a separate agreement provides otherwise; we do not charge an additional fee for such a refund.

Refunds of advances for unused services, mistaken payments, or duplicate payments are considered upon request, taking into account work performed and applicable law. The technical absence of a “withdraw credits” button does not remove this right. We do not require you to accept internal credits instead of a monetary refund.

How to contact us

Write to the support email listed on the “Contact and Seller Details” page or open a support request in your account. Include the order number, date, amount, buyer’s email, and a brief description of the problem; if needed, attach a screenshot without a full card number. Do not send CVV, banking passwords, or verification codes.

Support handles requests on business days and usually responds within two business days. This response target does not extend statutory deadlines for fulfilling a request. If the provider or bank is handling a separate dispute, keep the transaction number and tell support so records can be reconciled.

The provider for the original order remains in its history. Switching the website from WayForPay to LiqPay or vice versa does not transfer an old payment to a different provider. After a refund, access to the refunded digital product may end to the extent permitted by law.

Payment provider: WayForPay

Card payments are processed through WayForPay at secure.wayforpay.com. The payment page shows the verification methods available for your card. Refunds are handled through the provider of the original payment; submit your request to the seller.

Test mode is currently enabled. Do not use real payment cards.