Data Deletion
Request deletion of your account, private materials, and related data.
Version dated 2026-10-01. You can save or print this page using your browser.
Through your account
In your account settings, select account deletion and confirm the request using the link in the email. Deletion is not performed automatically without confirmation that you can access the email account. Before starting, download any files you need and check pending orders.
Through support
Write from your account email to the support address on the “Contact and Seller Details” page, with “Personal data deletion” and the scope of your request: the entire account, a particular story, a character photo, AI request/response snapshots, an audit, or an external sign-in connection. The same process applies to Google users; revoking Google access yourself does not delete data already stored on our website.
If you have lost email access, explain the situation without passwords or full payment details; support will suggest a proportionate verification method. A child’s legal representative must submit requests concerning the child.
Scope and limitations
Deleting an account ends normal account access and starts the system’s data operations. Financial transaction logs, agreement confirmations, generation snapshots, and backups may require separate handling. Mention these explicitly in your request; one click does not guarantee immediate deletion of every copy.
Information that must be retained by law or for an active dispute is not destroyed in violation of that obligation; its purpose and access are limited to the relevant need. We explain any refusal or partial fulfillment and its basis. Deletion does not remove the right to a lawful refund for an unfulfilled order.
The target for an initial response is up to two business days. Fulfillment and the final response follow the deadlines set by applicable law, with notice of any clarification needed. The public catalog, without your personal data, is not part of deleting a private account.
Payment provider: WayForPay
Card payments are processed through WayForPay at secure.wayforpay.com. The payment page shows the verification methods available for your card. Refunds are handled through the provider of the original payment; submit your request to the seller.
Test mode is currently enabled. Do not use real payment cards.